CSAT
Customer Satisfaction Score
The immediate opinion of your customers after finalizing the interaction with your company is a good way to know their perception of your product or service. As it is a recent experience, your opinion will be descriptive and detailed, leaving open the possibility of identifying error patterns in the process.
A product that always has flaws, a low rating in the dispatch of the same carrier, among other aspects, give you lights to make concrete improvements in your logistics management. For this reason, the Beetrack system allows you to deploy CSAT surveys to find out how satisfied your customers are with their orders received or with the service provided.
True Intent Study
A real intent study is a type of survey where you intercept a live visitor and ask them questions after they finish browsing your site or app. True intention studies are primarily used to better understand who visits your app or site and if they can achieve what they came to do.
True intention studies are also useful for consistently capturing usability metrics like CSAT, NPS, SUS, etc.
